Customer service.

Another reminder that acronyms are pretty terrible for communication. Every time I onboard with a new org there’s a whole new set of acronyms to learn that’s barely faster than typing out the unabbreviated version. Nice to save a couple seconds when the cost is only a bunch of people not able to follow along when people are communicating.

To be clear: not ragging on OP in particular at all but more at the widespread practice at a company level.

CS = Customer Support/Care in that regard.