I've used better help for quite a while and the therapists I've met there have been great. The platform however reeks of PE firm profit extraction. The webapp is janky, the video call tech is junk, the subscription options are barely passable. Doesn't surprise me at all that the bean counters have opted to further squeeze what that can from it.
It's a great idea but this company is likely not worthy of your trust.
PE firm product management is all about extraction.