> Business people top post

I started top posting and keeping the complete history because people were requesting it. They want to be able to quickly get the information at the top, but have the context below if they need it.

> People born after around 1998 tend not to reply to mail at all.

I've been running into this increasingly the past few years when conducting business. I don't understand how offices can function when lower-level people ignore a primary contact channel.