Autopay is making us worse at managing credit-card bills
wsj.com
wsj.com
> Borrowers who use autopay pay off between 8% and 17% less of their monthly credit-card balances compared with customers who make manual payments, according to the study... When credit-card customers sign up for autopay, they typically have three options for monthly payments: the required minimum, the statement balance in full or a custom amount. Most people who enroll in autopay choose either the minimum payment or full balance, said Wang.
In other words, if you're already in the financial position to set it to full balance, then you're doing great, and autopay isn't making you worse at anything.
While if you set it to minimum payment, your financial position is obviously not great, and you're paying more in interest. But there's no evidence autopay is the cause here. Your lack of money is the cause.
If you're somewhere in the middle where you can pay more than the minimum but not the full balance, obviously you're not using autopay, because the amount probably changes each month based on what's left over from your other expenses.
The idea that autopay is the cause of not paying your bills is absurd. Causality runs in the other direction -- people who are already among the worst-off and can only afford the minimum, turn on autopay. (As well as those who can afford the full balance, of course.)
I like to review stuff and typically don't keep a large cash balance. An expensive month could 5x or more my spend; maybe I just paid for an overseas vacation, my home owners and auto insurance is hitting, and whatever all in the same month. Want to make sure everything is in place before kicking off the payments.
Autopaying the full amount would work 95% of the time, except when I put something like a big holiday on my card and autopay pays the entire balance and the payment either fails because I forgot to have sufficient funds in my debit/checking account, or leaves me with very little whilst I wait for the money that was going to come in to pay for it.
A pending fraudulent charge on my credit card isn't a problem. Cash missing from my bank account until the investigation is complete CAN be a problem.
Now, I have a text message/app notification come through immediately whenever there is a charge > $0.00 (chase at least supports this). Reviewing immediately, and then knowing that all charges are real at the end of the month, has been a real pleasant change in that workflow.
Get a notification that your card was used at a gas station when you're in bed at 11pm and last filled up 5 days ago? Probably not legitimate. Plus, if you trust your CC company, it saves you from having to review your charges at statement close.
That's not obvious to me. Just because someone can pay more than the minimum balance, doesn't mean that they do. I think that's one case where autopay could cause someone to run up unnecessary interest. A person may know that they can't pay the full bill, so they set up autopay to make sure they at least pay the minimum.
However, someone poor at managing their finances might have gone in to pay more than the minimum if autopay wasn't available. But since it's set to autopay, they might not bother to make any additional payments. This isn't necessarily caused by autopay, but you could argue that if autopay didn't exist, some fraction of people who are currently paying the minimum balance, might have paid down balances more quickly.
I don't hav any particular evidence to support this, but it seems plausible enough to me not to be dismissed out of hand.
All the people I talked to seemed like good people, but the lack of basic financial knowledge was shocking to me. Not as shocking as the payday loan industry, though. But that's a different topic. (If you're in the payday loan industry, quit now. Start dealing meth, you'll be doing the world a favor.)
Which isn’t really an autopay issue, so much as an ‘enabled by autopay’ issue.
Manually paying would have caught the issue before it snowballed. Setting up autopay for the full statement balance in the first place would have entirely prevented the issue, as the extra money went entirely to luxuries that they thought they could afford.
Remember that credit scores try to score your credit worthiness: are you capable of paying off a balance. How can that be measured if you never have a balance? Instead it simply appears that you have a lot of available credit without ever using it.
You have a balance. And then you let Autopay pay it off in full by the due date, which is after the balance appears on your statement and after the balance is reported to credit bureaus. You still don't carry a balance.
What you are describing (having zero balance reported) is called cycling the credit limit. This is indeed a dangerous behavior that can not only affect your credit score but also lead to account closures. Don't do it.
Perhaps, but I doubt it.
> You have a balance. And then you let Autopay pay it off in full by the due date, which is after the balance appears on your statement and after the balance is reported to credit bureaus. You still don't carry a balance.
I don't use Autopay. I pay my card off (usually in full every month) when I review the online statement. If I review my statement early and I know that I have upcoming charges then I'll pre-pay to avoid interest charges. Some months end up with effectively a zero balance for the month.
> What you are describing (having zero balance reported) is called cycling the credit limit.
No, I am absolutely not. Cycling your credit is where you charge close to your credit limit, then pay it off, and repeat that several times in a single cycle. Cycling your credit once might mean that you had some big expenses. Doing it repeatedly (eg several months in a row) means that something about you is suspicious and warrants an account review. Maybe you lied about your income, or need a credit limit increase, or you're gaming some rewards system, or you're using a personal account for business, or something that's even more unusual.
Your statement doesn't get generated until the billing period closes. For all intents and purposes, the one number that gets reported to the credit bureau is the balance shown on that statement, which is a fixed value for the whole month. Even if you pay off the entire balance as soon as the statement gets generated, you can see a zero number for most days during that month, but credit bureaus still see the positive number on your statement.
I find it funny that the example person with big credit lines, which are unused, should care about a slightly better credit score. The financialization of everything coaxes people to care about numbers that don't greatly matter to their situation - they already have the credit line.
Having credit lines in credit cards is one thing. But having that credit line doesn't mean that doesn't mean they "already have the credit line". A good credit score will save you tens- or hundreds- of thousands of dollars with reduced mortgage rates. So it's important to have good credit hygiene with cards to build that score.
Yes, the financialization of everything perverts incentives. Unfortunately that's the world we live in. I certainly don't believe that someone's home should be an investment vehicle. Nonetheless, it most certainly is one right now.
This involves money and profit. Privacy policies involve money and profit.
In both cases, there are clear financial incentives to make things confusing to the benefit of the financial institution.
Because credit cards got so bad, they added "nutrition labels" by law. These are the required disclosures that take about APRs, penalties, grace periods, fees and minimum finance charges, etc
Rewards and benefits on debit cards are low or nonexistent due to regulatory pressure in USA to have lower network processing fees than credit cards.
Europe has lower card network fees than USA, so there are fewer rewards cards available.
Probably other cards let you do this as well, although I'm guessing they don't make it as frictionless as Apple's does (where IIRC it's the default), because it's not in the interest of other CC providers for you to be noisily reminded every time you spend money.
All the big CC apps I use do exactly this. For big purchases some will send a notification to approve it in app on the fly. And yes, the alerts are very useful.
When you get an email with your statement you have to click on the button (or navigate to the website), put in username and password, wait for the text to arrive (because half of the banks I use don't support YubiKeys), navigate to the PDF, wait for that to load.
And then it's on my computer, a tool that is supposed to be there to make me more productive, but instead, Microsoft has elected to show me popups that I might want new TikTok templates.
Now, when I go get the mail, I walk there. I'm outside. Give my eyes some rest. No texts. Say hi to the neighbor. Stare angrily at the other neighbor who is using their leafblower on a high-smog day.
Walk back inside, open the mail. Look at the physical statement in my hands. No popups. No Slack calls appearing.
It all looks good? Great, shred and trash.
If it doesn't... well, then I'll need to sign in, wait for the text, and file a dispute. If I don't get distracted.
A negligible amount to be sure, but an amount all the same.
One that bit me a couple of times this year was my bank's offering the ability to set an auto-pay limit.
Which you would think means "auto-pay the lesser of the account balance or the specified limit," to help smooth out payments for a larger purchase.
But instead it means, "short-circuit auto-pay if the account balance rises above the limit." It's easy to miss the notification about this, which blends in with other emails from the bank. Voila, late charge!
You can clearly demonstrate the exact customers harmed by it. You should see if you can find a law firm to take it on.
Weird, all of my cards allow for notifications for all purchases.
Every two weeks I check all credit cards, pay my mortgage, utilities, etc.
It's time well spent — making sure I am paying for the things I really need/want.
When everyone under the sun seems to be playing games? It’s a good way to get taken advantage of.
All of my "manual" bills work that way. It takes a few seconds of clicking to schedule the payment on the due date for the full amount, and even log it to my software, which doubles as a chance to check that there wasn't something unexpected going on.
I think being fully aware of every bill or credit card you pay is helpful in being full control of your finances. I get that impression that some people using automatic payments don't slow down to review things carefully. That may not be the case for you, but that doesn't mean others don't make that mistake.
You’d just see the overall bill slowly creep up with no clear cause. Frog boiling.
The only "pure" argument here would be to pay with cash, but the logistical cost heavily outweighs the psychological value if you go down that path, in my opinion.
Bills that are auto-paid.
Bills that are late.
The auto-paid ones are completely on auto-pilot. If I have a particularly heavy spending month (maybe we took a trip somewhere), I might open my bank app to make sure there's enough cash in the account to cover the auto-payment. (Or I might not and either there will be, or auto-overdraft-protection will kick in and I'll end up paying a few bucks in interest.)
I just mentally went down the list and it hurts me to admit it but that's the exact same for me.
What I think trips people up is accounting for future expenses. The personal finance tools I've checked out focus on historical transactions but fail to put this to use and forecast future transactions. I set up GNUCash[1] to automatically create all the random monthly bills up to 3 months ahead of time, including a guess at CC totals.
I still check monthly, but its mostly just confirming nobody's stolen my card and updating my investments, which I can't forecast ahead of time =)
This is the problem. You should always be able to comfortably make the full payment if you manage your budget proactively—I highly recommend YNAB for this. If you can't proactively manage your budget, you should be using a debit card.
If you pay the full balance on the due date, you get the interest-free loan. It's not exactly one month, but it's from purchase date until due date, which is something like 25-55 days.
You can pay your rent bill on August 1st, even if you don’t have the money for it until your paycheck on the 12th, and then once you get your paycheck, you can allocate the money appropriately so that you can pay off the bill at the end of the month worry-free.
Cited research: https://kenaninstitute.unc.edu/wealthinequality/wp-content/u...
From the research paper, it seems that this conclusion is based on less creditworthy cardholders.
> The credit card products offered by the fintech company range from $500 to $10,000 in credit limit and 10% to 30% APR, and are generally targeted toward consumers with lower credit scores and/or shorter credit records compared with the general population of cardholders.
Who are exactly the target of most of the abuse in the credit industry.
For all other CC's, I do manual pay since I do the monthly review on the CC charges at the same time.
I don't know if better tooling could help, pointing out subscriptions and things like that so you can easily check if you are still using it and cancelling. How do we fix this without requiring everyone to manually keep a checkbook.
I still use YNAB4 after their online YNAB solution's monthly cost got too high. I didn't do it at the time, but now I just import bank statements. It's not too bad, not quite as slick as the new (relatively, anyway) online YNAB. I still prefer to have this level of insight on my finances and spending though.
> I don't know if better tooling could help, pointing out subscriptions and things like that
I don't use it, but Rocket Money advertises this as one of their main features.
* Have my CC be autopay-in-full from the buffer account.
* Have some CC hookup mechanism (similar to what mint or plaid use) so that whenever a CC charge lands, it moves exactly that amount of money from my real checking account to the buffer account.
* If at any point I make an expense where the amount is larger than what I have in my real checking account, send me all possible means of notifications. Immediately call me, text me, email me, and throw a batsignal with a dollar sign to the clouds for the sake of it. The purchase will still go through, but I have 30 ish days to fix the situation before I'm charged any late fees.
With this, I have the benefit of the CC rewards, but it acts as a debit card.
For my credit cards my strategy is that I have autopay setup for the full amount. But I also manually pay every paycheck just as a sanity check.
The day I get my paycheck which is every 2 weeks, the first thing I do in the morning is immediately pay the entire balance off all my credit cards. So even things that technically would have been in next months cycle are paid off. Obviously not everybody has enough money available to pay off like this even for things that would have not been charged interest until the next cycle, but its what I recommend.
"Due to Reserve Bank of India (RBI) regulations, automatic payments in India will be limited to ₹5,000 INR ($60) per transaction. The e-mandate notification also requires Google to set up an e-mandate for your card. This affects all users, but there are some differences depending on whether you're a new customer or an existing user."
I recognize that I might be speaking from a position of relative financial privilege, but it doesn't seem limited to people in acute financial distress?
Maybe it works differently too. I've read stuff about having to use a CC to build a credit score, or something along those lines, just to be able to get a regular loan in the future? In that sense it could perhaps be seen as a sort of investment?
Genuinely confused (as always).
And Europeans took a lot longer to move from cash to electronic payments, IMO. The US has been using credit for everything for as long as I can remember.
I also pay my cards in full each month so there are no interest charges, just a few with annual fees that are more than covered by the card benefits.
But that also means it’s easy to just keep using the card, and many people don’t actually use the cards to their full extent to get the full perceived value either.
- 1 year extra warranty on top of my purchases, with return protection if the merchant
- Points / 'Cash Back' (much higher multiplier) that can be used to purchase airline tickets or gift cards
This is essentially free money and protections if you use the credit card and fully pay it off, but obviously, most Americans carry balances over and the interest charges basically negate any rewards.
Literally everything else is on credit card. I just get much more protection. It I buy on debit card then I need to get my money back (doesn't arrive, faulty etc) it's so much more of a hassle.
This means using a credit card is free money. I spend $100 on my credit card, I get $1-3 back depending on what I'm buying, and if I pay in full on my next statement, I pay $0 in interest.
Hook up credit cards to bank and setup auto-pay on full balance and treat them like debit cards.
Pay for everything with the credit card that gives me the most points in that category (aka 4X on dining, 3X gas, 4X groceries, 3X travel, etc).
Fly for free multiple times a year by using my credit card points to book flights/transfer to airline partners. Also get a bunch of nice travel perks. My last airport meal + drink was free because of some random credit card bonus.
Credit cards in the US are amazing. You also get what it essentially a 0% loan for ~40 days from after buying something and when the money comes out of your bank account, plus great fraud/return protection from Visa/Amex.
On the contrary, the terms of credit cards include a "grace period": if you buy something on a card in the first day of a statement period, you will get a bill due to pay it off 45-50 days later (statement period closes after ~30 days, and then you bill is due a few weeks later). If you pay in full, carrying no balance over, there are _zero_ interest charges. Especially in today's rate environment, floating a few thousand dollars month to month for free is worth actual money, like a hundred bucks, if you invest in a 5% APY saving acct.
On top of that, many cards include a "cash back" feature, where every dollar you spend through the card gets you miles or a few pennies back. Figure about 2% cash back is a competitive rate, 2.5% at the top end, so it's about half as valuable as the float. This is basically fueled by networks charging merchants fees to accept credit card payments.
In theory merchants raise their rates to compensate for the merchant fees. In practice people paying cash pay the same as those who don't, so you might as well jump ship on this collective action problem.
https://creditcards.chase.com/travel-credit-cards
The interchange fees in Europe are too low to support these kickback games at scale.
I then use YNAB which automatically imports most of my transactions to review my spending every week. That still gives me the opportunity to dispute any incorrect transactions.
That's on top of penalties for paying late or penalties for declined payments.
my own immediate reaction was, "excellent!"
The system is working as intended. I don't want to manage my f---g credit card bills. I want my computer do this sh-t.
Then I consider credit payments the same as debit payments. The money is just gone as soon as I pay for an item.