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Comment by samspenc | Hacker News Reader

This was actually a worthwhile read, sharing the section titles in case anyone is wondering what they are getting into:

  Lesson 1: Respond instantly
  Lesson 2: Early communication is essential
  Lesson 3: Treat contributors like team members
  Lesson 4: Age reports keep you honest
  Lesson 5: Burndown is a must
  Lesson 6: Consistency is the name of the game
  Lesson 7: Documentation is king

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> Lesson 4: Age reports keep you honest

> Long-forgotten issues and PRs sap enthusiasm and hinder progress.

There are a truly massive number of open source projects that would benefit from this.

Mozilla is pretty much the poster child for "major issue that usually annoys the hell out of users who come across it, for a decade or more." Firefox and Thunderbird are littered with bugs that are half a decade to sometimes as long as two decades old. There are something like 40,000+ verified bugs in Firefox core.

Instead of those bugs getting fixed, we get shit nobody asked for like massive UI overhauls that everyone hates, integration of SaaS shit like Pocket, secretive data-collecting force-installed plugins for a media conglomerate's TV show (!), and so on.

Maybe they could free up some resources by firing some of the numerous product and project managers, while also moving their offices to places other than "the most expensive zipcodes in the most expensive real estate markets all over the world", while also trimming the CEO's pay, which has gone up even as market share has plunged; she's failing upwards.

What addons are you referring to?

https://blog.mozilla.org/en/products/firefox/retrospective-l...

Based on what are you expecting bug fixes for free from Mozilla? None of us is paying Mozilla for developing in any particular direction.

To see the bugs fixed that bother you, contribute to the open source project? Can be code or paying a developer.

see also http://antirez.com/news/129 after "Flood effect" on some discussion on why this does not scale to open source projects.

> Based on what are you expecting bug fixes for free from Mozilla?

Because they want people to use the browser? Seems pretty straightforward.

Anyway they're not a charity; stop treating them like one. Mozilla is a company with a product and should act accordingly.

If they have enough resources to foist unwanted ui overhauls against the wishes of the user, they have enough resources to fix their bugs. We could also begin by firing the worse than useless but rather sabotaging CEO whose first actions upon joining were upping her pay by a few millions and firing 250 employees, and whose pay keeps rising everyday.

It could be worse. They could be automatically closing all issues that they havent solved after 6 months like many projects on GitHub do (VS Code is particularly bad for this one).

This is mostly why I have stopped reporting bugs. A good bug report takes a lot of effort to write. Seeing it automatically closed after a few months due to lack of interest is a waste of my precious time.

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