Also, f*k Palantir. No one wants such vampire squids anywhere near the crown jewels.
That's not security-sensitive, but it's clearly not optimally designed and I wonder who decides that it's better design to let people go mad refreshing the page - instead of letting them book even 6 or 9 months later, which sucks, but at least have a pleasant experience.
I also overall wonder why so many procedures in this country are so slow (such as passport appointments for people living abroad), and why nobody is figuring out a way to make it all faster in this age of technology. Surely, a private company with a startup mindset could automate and find ways to expedite all these things that have no reason to be so slow. I deal with bureaucracy in the US, and UK, and everything is usually at least 5 times faster and easier.