“It was [a] no-brainer for me to replace the entire team with a bot,” he said in an interview, “which is like 100 times smarter, who is instant, and who cost me like 100th of what I used to pay to the support team.”

This was obviously going to happen, though the amount of pushback I received for the exact observation was less obvious.

The main argument was hallucinations, but I have corrected enough people in customer service to know that the humans are wrong more than the ChatGPT(even 3.5)