Opinion: Drop companies that don't answer support emails
Sign up for a service, have a problem, introduce myself with a polite "hello, new here, and have a question" type email and never get a response. (This is AFTER I've signed up with a subscription).
After 48 hours, I find another service.
I'm surprised that in this day and age people aren't actually more willing to try to at least service their customers.
I get it. Unless a majority of their customers have a question, they probably won't care to answer it.
Thing is, this particular company, I had never heard of before, and they are a YC funded company (I think) with a crappy API that's not even got a version number on it.
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There also wasn't an apparent way to cancel, so I just closed the virtual credit card I used to sign up for the service.