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11 star customer service??

I got stranded without a place to stay at my destination and reaching out to their support took 10h in total.

I ended up just rebooking another listing on airbnb only to learn I don't get any compensation if I rebooked myself and not through their support system.

Lesson learned.

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I think that absolutely is a problem with Airbnb. That problem has been around since the beginning and it's still not solved and that's just plain not acceptable (for many traveller potential customers.) In several ways, Airbnb has abslutely not solved enough feature-level travel problems. An opportunity wasted.

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