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> we were stuck completing a baffling list of pre-checkout chores ... to be angrily confronted by the host over WhatsApp for not showing a “bare minimum of respect” when they left garbage bags and empty wine bottles in the kitchen

Who on earth isn't leaving these properties zero-star reviews?

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I’ve had the bizarre situation where Airbnb removed my review because they found my complaints unreasonable. I complained about the cleaning fee and having to wash sheets and Airbnb said “you can’t complain about that because they disclosed it.”

As if that doesn’t make it less pleasant.

They seem to be orienting around sellers. I expect because there’s lots of competition with vrbo and other listing sites and sellers have hundreds of transactions a year while I only have 1-2 certifications per year.

I’ve left detailed low-star reviews. Airbnb removed them.

I've left one after an absolutely horrible experience. They removed it. I had to fight with their support to put it back. The same apartment now has only 10 reviews. All from this year, all 5*.

They assumed that I wouldn't take the time and energy to fight with support to reinstate a review after I was done with the place. They were right. It's a broken system.

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