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> PS I also learned that Apple techs can essentially "VNC" into your phone and view things, change settings etc.

I'd love to be able to do that too when troubleshooting my mom's iPhone over a voice call (or trying to).

Facetime supports screen sharing: https://support.apple.com/en-us/HT212734

I did this just yesterday with my dad. Super convenient for ‘family tech support.’

I want Apple to never make this available to 3rd parties. I wonder if, and hope, MDM can disable this support function too.

You kinda already can: https://apps.apple.com/us/app/teamviewer-quicksupport/id6616...

I really want this for my parents who live two states away.

Fire up the built-in Screen Sharing app, type their Apple ID email address in and hit connect. It should bring up a prompt their end that they can accept and you can then observe/control their screen!

I use this all the time for tech support (for family and work).

IOS?

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