Hacker News Reader

Comment by hinkley | Hacker News Reader

Ugh. I hate the, "You're not a customer yet so our CRM system won't let me talk to you."

And what happens when my problem is that your system won't let me place an order?

False Negatives and False Positives are always connected. On the other side of the equation, there are plenty of bad actors who will casually flag their competitors to score a quick win. Crime doesn't like to go uphill - raising the stakes for feedback lowers the prevalence of bad actors.

I think that's a different issue. Amazon has thorny problems with takedowns. Company A trying to get rival company B's listing taken down probably happens 100's of times a day. I believe Amazon uses "proof of purchase" kinda like a CAPTCHA or proof of work - an extra hoop to jump through to reduce the volume of these things they have to adjudicate.

It should be a term of service that you’re not allowed to interfere with other customer’s listings.

If I found out one of the tenants on my multi tenant system was trying to mess with another’s, I would be livid.

CRM should never mean Sales Prevention as a Service.

The great thing about filtering is that you don't have to hear the screams.

These accidents play out in slow motion until someone corners you at a family reunion and asks why their friends can't create accounts and when you ask them how long they say "months".

You'd think... but in a growing b2b company, the CRM is where sales get prevented under a certain threshold. heh.

Reply on news.ycombinator.com