a better question: Why don't companies want customer feedback via email?
Once you figure out the right question, you can probably figure the answer out on your own.
Once you figure out the right question, you can probably figure the answer out on your own.
Having said that, I must admit that the whole system is quite basic and not integrated as you'd expect for serious problem tracking (ideally we should use something that can keep track a problem through different channels, integrating web, mail and phone ticketing).
N.B. one problem is that unfortunately there are tons of people who cant read and dont understand that if you write from a "noreply@domain" account and write in the mail "THIS IS A SERVICE ACCOUNT PLEASE DO NOT REPLY TO THIS MAIL", you're actually supposed not to do it
if you set the from address as you suggest, but you dont have a fully integrated (mail/web etc..) ticketing system, you end up with a mess (part on the web part on the mail account).