Comment by telchior | Hacker News Reader

Comment by telchior | Hacker News Reader

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He said he worked mobile sales, so I read that as he sold all models of phones to a wide variety of customers.

I think a lot of people would nod along with the idea that Android phones eventually have more issues. Certainly, between myself (iPhone user) and my wife (Android) it's her that has to change her phone every 2-3 years with escalating issues toward the end, and me that keeps using the same one for 5-6 with no issue.

Actually I'd say the same thing used to apply to Mac vs PC, especially laptops -- the Mac would be the one that keeps ticking basically forever while Windows laptops would encounter some kind of issue. But right now I'm on a 5 year old Windows laptop that works just fine (minus a few minor maintenance issues over the years), and I think that's not terribly uncommon. So it's not like Apple has some unattainable super-power, it's just the current situation in phone land.

Huh. Opposite story for my wife and I. I've been on Pixel/Nexus for many years, no issues. Her iPhones were always dying or restarting unexpectedly until she switched to Pixel. Of course, neither of these stories mean anything in the way of what's better or more reliable. And that was my point. He sold a lot of phones. Did he eliminate bias through some kind of psychological training to ensure he sold a proportion of manufacturers phones in equitable rates and then did he compare those rates to returns? Probably not, right? Subjectivity is more difficult to eliminate than most people think.

Important to point out that my comment wasn't about which device was most popularly sold, but it was around those that needed support. Which wasn't just after sale service but any customer of the telco who needed help.

You make a valid point regarding the validity of both of our experiences, but it's just that, one person's experience and shouldn't be taken as gospel. I think most people understand that.

You've got part of my point. Over time, Apple is gaining market share. Meaning; previously Android had the greater share. That means that the number of old devices are disproportionately Android. Your experience is a product of the shear number of devices. So beyond the obvious point that one person's experience isn't gospel, the frame of reference isn't sound for forming any opinion on those grounds.

Whilst I largely agree, the fact that there might be more older Android devices in circulation, doesn't mean that proportionately Androids didn't have more problems either.

It just makes it less likely.

Now you've got my point. Without controls in place, we can't say it's one way or the other.

To your first point that's exactly what I did

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