The Future of Customer Success Management Meetup

The Future of Customer Success Management A Look Ahead, by Mikael Blaisdell Who should attend: Customer Success Management professionals, SaaS/Cloud CxO's. Thursday: April 5th 7-8:30 Auditorium; Keynote Systems Inc. 777 Mariners Island Blvd San Mateo, CA Advance Registration Required Here: http://forumsf040512.eventbrite.com/.

An ever increasing number of SaaS/Cloud companies are establishing Customer Success Management positions and teams. A new profession is rapidly emerging; what will it become? What will drive the CSM role to develop and mature? What should become the Best Practices of the role? Join us for visionary and provocative look at the future of CSM and an opportunity for networking with your peers.

Mikael Blaisdell: The HotLine Magazine Sponsored by: Totango Inc.

Totango provides a full-service customer engagement management platform for SaaS and Cloud businesses. The solution helps customer success professionals to monitor customer health in real-time and to drive customer usage, adoption and success throughout the customer lifecycle. Sign-up for 30-day free trial or check out this video on how it works. www.totango.com

Agenda

7:00 Doors open for registered attendees - Refreshments & Networking 7:15 Welcome 7:30 - 8:15 Mikael’s Presentation and Q&A 8:15 - 8:30 Totango