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> What really is the software progress in last 20 years?

It has become significantly cheaper and easier to build software.

That has come at the cost of an enormous complexity paid by hardware and reliability.

I question the reliability part. Certainly there is more complexity (in some respects), more dependencies, etc. But I'd probably argue that most of the software I use today is more reliable than equivalent software (if it existed) that I used a couple decades ago.

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