You used to be able to make small business filings on their portal as well. Then it got too hard when they spent a few years making many many more rules.

They then mandated you use a third party to file things like employee payments saying there would be free or cheap software to do this and listed a few.

Over time the free or low cost became more and more costly for something you have to submit to them by law.

It is a difficult issue as most of the government IT are straight up incompetent. (Just last week they gave up on a project after spending $2 Billion AUD).

The private industry would likely do a better job but then some people get rich, as opposed to a whole bunch more getting paid for what ends up in the bin.

Yeah I remember the days when their e-filing system was you had to download that year's desktop app. But it was still decent.

The purely online based one now is very decent.