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Comment by zkirill | Hacker News Reader

Yes, Apple would have probably replaced it with a new one on the first visit. It sounds like the "repair shop" is milking you.

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Hanlon's razor would suggest more likely its not malice, but the problem with Apples smart devices having mutual "we know the UUID of this chipset" problems and changing the bits has stopped it being prepared to run. Apple have some reset mechanism, which they are meant to share with authorised repair units, but it's costly (as I understand it) and basically they use price as a forcing function to make you go to an Apple store. Usually, this is about replacement parts for iPhones and iPads but I see no reason why a Studio Display wouldn't have the same internal logistics.

(Microsoft were doing this early in Windows 7 licence-for-this-hardware, change videocard, have to call Seattle)

or, they're incompetent. Nice, but incompetent.

There's no need for FUD here. You've clearly read that one article about (based on a tweet) like we all did. But OP said it was the third party recommended by Apple themselves. So this isn't any third party, they likely have the required tools. Meaning any failure would likely stem from incompetence.

The delays, however, are because Apple forbids third party to stock pile parts, they have to order as needed. So that's the aspect you should attack, if you really want to hate the fruit company.

You nailed it. Each time Apple recommends a new part swap, we have to wait for it to show up in the mail. Most of the wait has been this.

Regardless of how I try to look at this, the problem is ultimately Apple. They’re facilitating a repair system which can take potentially months to repair a computer monitor. That doesn’t seem okay to me.

Actually it depends on the type of third party.

Shops adhering to the Independent Repair Program can't stock parts, but Apple Authorized Service Providers can.

I’m not paying the shop anything; they’re begging me to press Apple because they want this thing out of their shop.

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