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> This guy is working so hard - hours and hours - trying to convince Comcast to get their shit right and install a video trap!

Yeah, I wouldn't care about that.

> I live, you would just lough out loud, lean back and continue watching TV.

Here where I live I wouldn't even connect a TV unless I have paid for the service. I wouldn't know if they forgot to install a video trap.

> it would take a judge exactly 1 minute to consider two facts - 1) you had a contract for that cable and 2) installing a video trap is not your job

Yeah well. But what if Comcast brings in "evidence" that they have installed a video trap? Maybe their guy documented installing one but forgot to actually do it. Or maybe he installed it on the wrong line. Now you are not laughing because on paper it seems like you have opened up the box and removed the video trap.

I don't know where you live but even in my European country you should be anxious when interacting with judicial bureaucracy. Kafka's "The trial" is still relevant today.

*gal