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From the consumer perspective, probably. But from a laundromat's perspective, even if only a fraction of users use coins, they still need to deal with coins.

Once you're below some use threshold, a lot of places would prefer to ditch cash entirely.

It reminds me of the cycle of enshittification: once you have a captive audience, you start bumping the profits at the cost of the user experience.

It looks like something similar is in effect here: instead of meeting the different customers where the customers alrady are, it's the company's preferred way or the highway.

It is an either or for some businesses. Coins in the USA are in a massive shortage the last few years. Change machines aren’t cheap and repairs can be costly. It makes financial sense to switch to these apps or people wouldn’t do it.

But then you have two problems: keeping the app going AND dealing with cash