> They have an actual human put actual minutes into speaking with every single business in their database. Think how much that alone must cost.

They may have done this in years past. I have worked in fast food for the last decades and I get Google's calls. They are all automated and the robot on the other end never understands me because the hours of the places I manage aren't simple enough to explain to Google's AI.

Of course OSM can't be updated with up-to-the-minute opening hours at all.