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Is there an SLA for plus users? Twice in 3 days is kind of ridiculous, and would make me think twice before buying an enterprise version

Just use the playground when it goes down. You are paying $20/mo and they are scaling like crazy, let's not be ridiculous

Then it wouldn't be a big deal to ask for part of that $20 back when the service is unavailable.

Let's not be ridiculous

For a downtime of 2 hours they would owe you around 0.05$ (20x2/(24x31)). Perhaps they can give you a 1000 token GPT4 budget?