This can be rent extraction (literal or metaphorical, no matter where on that spectrum advertising goes); and also it can be feature creep, mission creep, scope creep, bureaucratic bloat.
This can be rent extraction (literal or metaphorical, no matter where on that spectrum advertising goes); and also it can be feature creep, mission creep, scope creep, bureaucratic bloat.
A.k.a Welching. Gettin' the juice out.
Reducing quality and coasting on goodwill isn’t really alpha, it’s actually just stealing. They used information asymmetry to sell the customer less drill than they thought they were getting and it shouldn’t be allowed.
MBA culture promotes the idea that it's advantageous to burn a companies goodwill to boost a couple of quarters earnings. MBA's love to do that because it's easy and MBA's are fundamentally lazy and incurious and will jump ship before it plays out.