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McDonald's corporate and restaurants interests aren't always financially aligned.

They seem to be moreso than the abuser that is Subway, but I expect this is a situation where what's good for McD corporate isn't what's good for franchisees.

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when the machines are properly maintained they work. source - worked at a mom and pop franchise of mcd way back. Corporate franchisees cut corners a lot and cause the machines to error out. onus is on them to pay for repairs and suffer down time and lost sales. customers like ice cream and MCD corporate are partners with the company making the machines so they gain and it's technically not their own issue.

I’m fact restaurant franchisees and the franchiser are typically in a state of near-conflict. They have very different incentives and methods of making money. The notable exception is Denny’s, who go to great lengths to foster good relations with their franchisees and let them have an actual say in how corporate runs.

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