It's absolutely criminal that a company providing a critical service for small business has no way to get in contact with a real human being, and nobody should ever do business with Stripe.
If you're in Australia, I recommend Pin Payments any day of the week. There are probaby good local alternatives where you're from too (Ayden?).
The real question is, are their any better alternatives?
There is a list of business types that Stripe doesn't like to have as customers, some obvious, but some not so obvious.
One click plugin, can bill cards from any country in any currency, great support when you need it.
Absolutely impossible to just get in touch with someone that can fix a problem.
Friend of mine had their account hacked and it was actively spreading the virus to other users. It has been 2 months an not a ounce of help.
If someone could have just looked at the account, it was so obviously hacked, it might have stopped the exponential spread of the virus.
Stripe Support <support-reply@stripe.com>[1]
[1] https://github.com/hbcondo/revenut-app/blob/main/docs/assets...
[3] https://stripe.com/docs/disputes/prevention/card-testing
Tells you all you need to know about Stripe worsening customer support and them becoming the new PayPal, which isn’t a good thing.
And... can I please get my Uber account working again? Somebody? My wife's too please? We made a mistake sharing a credit card (I think that's what the issue was, they won't tell me). We won't do it again. It was a desperate measure in a new city in a new country during COVID-19 lockdowns. It was weird times and not our common behaviour. Pretty please?
If the case is genuinely unwarranted, it's relatively straightforward to garner public sympathy by providing a detailed account of the situation: the website in question, the products or services offered, what actions Stripe took, and what steps have already been taken to resolve the issue. This comprehensive information allows for a transparent evaluation of whether Stripe's actions were indeed unjustifiable.
If I were Stripe customer support reading posts on HN that would be the lowest bar to even look at it. The OPs post is in this bucket.
In instances where a post on Hacker News does convincingly argue that a Stripe ban is a false positive, I'm confident that the community would rally behind it. However, merely asking for a connection to Stripe support doesn't fit the ethos of Hacker News. Such posts are better served by sinking under the weight of flagged posts, as they don't contribute to the discourse that HN aims to foster. Hacker News isn't a shortcut to Stripe's customer service.
Because it's hard to do that without making it easy for fraudsters/scammers/etc. to understand how they got caught and why, and improve. It's way easier to just not explain why the account suspension was triggered..