We offer a block remote content feature. There is no foolproof way to load any remote content without possibly exposing email open information.
Also, this is false. You could download all remote content at time of delivery. That way it would be impossible for a sender to differentiate between an email simply being delivered and one being read.
It's saying that the images were blocked, but that didn't stop them being fetched. Entirely defeating the point of the setting.
The only difference between your option and other providers are:
1. Yours doesn't even work. It still loads the remote images. It just doesn't display them
2. Yours has the wrong default.
Your "block remote content" option is even worse than just forcibly loading remote images and not even having the option in the first place, because it tricks the user into thinking that it will preserve privacy, like it does for other providers, but it does not preserve privacy in your case as it still loads the images.
It does not load the images. That's just patently false disinfo.
If you read back, you'll see I wrote email clients and providers. But I'll note that you have not provided a list of clients or providers with privacy defaults that are worse than yours.
> It does not load the images. That's just patently false disinfo.
It absolutely does. You have no idea how your own product works. I literally showed you a tool where you (or anyone else) can verify this yourself in a few minutes: https://www.emailprivacytester.com - By the way, I am the author of this tool, and your email product is the least privacy preserving email product on the market right now.
I do not know what your difficulty is. Perhaps you should pass this on to somebody more technical than yourself at your organisation who can actually understand and diagnose the problem.
> by default, does not load external content from other servers (pictures and videos in emails). The user can choose to have external content shown with a single click or tap, if they trust the sender.
So there you go. An email company that does not load images by default. Whereas the default setting for Skiff is to load images automatically. So in this respect, Tutanota puts "privacy first" and Skiff doesn't.
Here's a Youtube video I created of it happening: https://www.youtube.com/watch?v=P30Qi2MSbUQ
I'll be blogging this up unless it's acknowledged and fixed.
I assume that once you've fixed the bug you'll be contacting all of your users to let them know that they've been exposed to this privacy flaw. At least the ones that may have disabled remote content at some point.