Without any more context, it’s pretty hard to tell why they are leaving.

There are several reasons why this is happening, but I would start by talking to your customers and seeing what they have to say.

First, I would send an email to all the customers that leave, asking them nicely why they left and what you could do better. (I would also consider including an optional text field that allows users to provide their reasons for leaving at the time of departure.)

Then, I would use a tool that will ease the process of gathering feedback and prioritizing it, which is the problem that I solve in my SaaS. (You can check it out here: https://votesnag.com)

This will help you understand what features are missing and what you should build first to make sure your customers don’t leave.

Listening to your customers is really, really important and will help you not just keep your MRR the way it is, but even increase it.

Let me know if you have any questions.