This is a scenario that I have expected to hear about since a long time. Places like India and China are easily prone to corruption and data theft. What needs to be investigated is the role of the administration of such call centers in the theft. After all, why is this data not sufficiently protected by encryption? Why is an employee able to leave the premises with a laptop full of live data and who needs to sign off on such devices. The only way to stop this is to have better security in place for customer data in call center databases.