Even if they have a tiny margin on the domain costs, that means that they are probably a loss-making business. So they plan to just sell to Google, Amazon or Microsoft in the future, and we don't yet know which one of those it's going to be?
Even if they had a small margin, does that mean that there's poor quality support, despite domains being mission-critical to businesses?
I do agree that having something so mission critical be managed by someone making practically nothing off of you is concerning, but I dont think that changes all that much at double their price. Either way the second something goes wrong, you leaving as a customer is much cheaper for them than it is for someone to spend any amount of time fixing your problem.
Unless you're markmonitor big then as far as I can tell the best bet is to just go off of general sentiment about domain providers. Or maybe have it through a cloud company if you're spending enough on other things to warrant proper tech support?
Just try to follow along with their chat developments if you don't believe me.
Shamelessly been using Namecheap for a while now... their UI is a bit old school but they have some of the best prices around (at least did)
This honestly is a (positive) feature IMO.
Personally, I rather like old school UIs, since the usability is pretty good!
That said, Namecheap's website has always felt a little bit on the slow side: every page navigation for me takes at least 2-3 seconds and that's on a pretty decent connection. Luckily I don't have to use it daily.
Overall, the prices and services that they offer seem decent to me. They are even supported well by local software like ddclient (dynamic DNS, if ever needed): https://www.namecheap.com/support/knowledgebase/article.aspx...
Except for their VPS hosting: there are more affordable and nicer options out there like Hetzner (as long as you can get an account) and perhaps Contabo (as long as you don't mind setup fees). Unless you want to have everything on as few platforms as possible, I guess.
What about that is positive?