I see many companies treating their customers like criminals or slaves; many more than used to pull that stuff. It's only going to get worse.
So many times I've looked at a reminder email, put it aside because it pisses me off. Yes I have the money to pay, yes its like 2mins to do in my banking app, yes I will settle it, but No I won't do it now that you effing emailed me about it. I'll do it on my own time...and then I forget till the next annoying reminder email that pisses me off even more.
Some days I wonder if some of this stuff is normal or if it's just me. I'd love to just have an assistant to offload this mental drain to either way.
On the psychological side, I know what you mean but you do seem to be taking things a bit personally. Yes, businesses are big and impersonal and automated, because society is big and impersonal and we have access to a huge range of services, we can't change much based on how pissed off we are.
AI assistants to make life easier for us must only be a year or two away.