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Comment by demondemidi | Hacker News Reader

I worked with a guy who was a super early adopter. I seem to recall him saying something like: his car notified him that it needed a repair on his phone and then a technician showed up in the parking lot and fixed it while he was at work, after he ok'd it. This was 2013 I think. I take it technicians don't just show up and do this anymore?

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Yes. They would meet you at your home or work and work on it there or leave you with a nice loaner if they needed to take it.

I haven't been offered a Tesla loaner in years when I take it into service. I don't even ask anymore.

They also don't wash your car. After spending $4k on service and waiting for 30 minutes for them to "open", I was told to go out into the side parking lot to find my car (using the location feature in the app), which led me to the car being parked underneath a tree, collecting sap. I also then had to come back in because they still had my key.

It's a shit show.

To be fair to Tesla that kind of service is only possible for high end vehicles like the S and X models.

The 3 and Y are way to cheap to sustain such a high level of service.

However that doesn’t excuse this theft or other examples of truly bad service from this thread.

Totally. But they aren't even close to the level of service I get on my other car (Honda).

My Y needed new trims fitted. I left it parked in an accessible area at home and went to work. The technician arrived, accessed the car and did the replacement.

This is in Scotland.

My model Y and friends model 3 both have had service techs sent to our homes, in US. Definitely not just for S/X

They still do if you submit a support request / ticket that is deemed to be fixable outside their service centers - and they also do it for Model 3s, unlike another poster claimed.

Source: owner of a Model 3 SR+ 2023 MiC

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