1. They asked for a detailed walkthrough with screenshots of our payment process, which detailed the whole conversion process from the time of signup until the checkout/payment. Fair enough - they could have checked themselves, but I can still understand why they would insist on this. 2. It took six weeks to get a call back from them. During the call they said that they needed 80k EUR in reserve funds from us, but if we did not have the cash, then "no worries, we'll just capture the first 80k sales before making any payouts". Felt to me like they were only in search of much bigger fish with that much cash lying around.
So we went with Stripe instead. The whole process took 20 or so minutes, from signing up, entering company information and uploading company and shareholder documentation to the "you are ready to accept payments" screen. I couldn't believe that was all it took, but it worked, and we have been using them ever since.
Edit: Disambiguate which service I applied for that did not work out.
They were fine and cheap until they didn't work at which we had a fallback
Thus the lifecycle of a digital payments service provider is completed.
Then you realize how much overhead it is to do a direct integration and your CFO wonders why it's payment cost is rising with all your support engineers on staff and then revert back to third party processor.
Can you elaborate on that?