> Americans are the world’s leading refund seekers; consumers in Japan seldom return anything.

Lived in America. Permanent resident of Japan. Imagine my culture shock.

(Full disclosure/explanation: I was more shocked by the return culture, than the no-return culture here. More used to carefully choosing & keeping the item until it falls apart entirely. We are also very particular about non-burnables & e-waste. I am S Asian but with more ties to Japan & hence settled here. My culture shocks are a whole different story & worthy of a book chapter. American return culture, tipping & fanaticism for football/baseball team is unique.)