> This sort of "design blindness" happens whenever system designers prioritize the needs of the IT system, rather than its users. My specialist is therefore forced to deal with a client interface barely pasted over some sort of database. The data is shaped to fit the design of that database, rather than the other way around.

I wrote my graduate thesis on digital medical record systems in family practice over a decade ago, user experience was a huge issue then as well. Having training sessions alone isn't enough.

The problem isn't going to be solved because doctors are not the primary customer for these systems, the procurement department is. They will care more about HIPAA compliance than whether the end-user can effectively replace their workflow with this new tool.