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> In before “how do we believe you?”

A company trying to weasel out of its warranty obligations is hardly something I'd cast doubt on anymore (unfortunately).

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Nordstrom was famous for refunding the money for things obviously not bought at the store, for example, tires, and clearly worn out shoes. (As told to me by a former sales clerk at Nordies.)

But too many people tried to make a living out of scamming Nordstrom's patient indulgence of this, and they changed their policy.

Warranty fraud is a major problem.

For consumables, sure. But a monitor should last 8 years minimum.

The tire story was the result of Nordstrom's absorbing a local department store chain in Alaska. They weren't just taking in a product Nordstroms doesn't stock.

The dumb version of the story was good PR at first and was disseminated among the staff but contributed to unreasonable customer expectations.

You and me both, but someone’s always gotta be a contrarian.

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