I'm a veteran of terrible enterprise software and Salesforce is mostly not terrible. It's overweight, complex and expensive, but it's also powerful, customizable and interoperable in all the ways you need it to be. The main value to me is that if you look at any remotely related software like automation, data integration, billing, reporting they all have a native Salesforce integration as their first listed feature. That's incumbency and clout moreso than a technical vote of confidence, but it still matters to CTOs. I'll say that nearly all their acquired products I've worked with kinda suck and barely integrate in any meaningful way (I'm thinking Tableau and Marketing Cloud especially).