I mean, I am with you mostly, but I also feel sometimes these "public support requests" help me be a tad more cautious when considering the companies mentioned. There's a few similar mentions of the exact same thing happening to other users in this thread, so I've definitely taken away a mental note to be weary when considering Render. Doesn't mean I won't use it because of a single bad comment, but it just helps addding one layer of extra diligence before switching.