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Comment by _xivi | Hacker News Reader

Hetzner is really awful with admissions of new accounts.

I tried to register twice but got denied before I even got the chance to complete registration.

`After reviewing your updated customer information, we have decided to deactivate your account because of some concerns we have regarding this information. Therefore, we have cancelled all your existing products and orders with us.`

No support, no details whatsoever, I'm not sure if they don't want to serve customers outside EU or something else at play, since I didn't even get the chance to finish registering.

I've read similar stories on Reddit, where you needed to deposit $20, but I didn't even get to that step. They seem too strict.

I might have better luck getting hired there than open an account with them.

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> Hetzner is really awful with admissions of new accounts.

> I tried to register twice but got denied before I even got the chance to complete registration.

Am in EU, had the same happen to me.

Tried creating an account when I was in university, they just suspended it for no reason, even before the process was fully completed. I even sent them copies of my documents to verify my identity, yet they chose not to do any business with me.

A few years later creating an account succeeded and I've been a customer of theirs since - no idea what changed, but I'm not going to move over all of my stuff to them after that experience, or at least keep all of my backups (that I need to restore my sites on any hosting provider) local to my homelab with rsync or something like that.

Then again, maybe being stringent like that works well for them, for whatever reason. That said, their prices are better than pretty much every other platform out there, at least for basic VPSes. Maybe Contabo can compete with them directly, though.

Same experience here. I registered as business account from EU country. In couple of days they suspended my account and asked for a proof. I submitted company incorporation documents, publicly available from our country registry. They denied to enable it back again. When I asked on what ground, they denied any information, citing that other people will exploit that information. I was bummed and opened an account in their competitor (OVH). No issues so far with OVH.

Can confirm. I wanted to switch to Hetzner, but they denied my account.

For context, I live in the EU and send them a copy of my passport when they requested it. Still got denied. I asked them what else they would need, but they said their decision was final. Oh well.

I just went with OVH instead. No hassle, and I haven't had a single issue with them.

Happened to me as well, they made me send them a picture of my ID and still denied me access, the only company where I have ever had something like that happen.

Interesting, I haven't had issues, but I'm in the US as well, not the EU. Even still, you could use DigitalOcean and other VPS rather than paying a premium from Render et al.

Yeah I already have a couple droplets at DigitalOcean. I just wanted to give Hetzner a try.

No, just don't.

I get the same instaban on DigitalOcean, from residential ip even.

Then something is wrong on your end, not their ends. Where do you live? Just wondering if there are restricted countries that are higher risk.

Not a restricted country, the Netherlands.

Perhaps your IP is on some kind of blacklist (due to past activities of the previously assigned owner of that IP)?

Might be worth investigating.

Doesn't seem to be blacklisted, but I'm not sure what is a preferred tool to check that. I do run firefox with aggressive privacy settings, so my bet is on that.

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