> I find it funny that when people were required to be home, employers talked about what great productivity they were getting with people at home.
In our case, we do have good, long-standing metrics: we measure how happy our customers say they are with our service. Since the whole point is to have happy, repeat customers and they have no reason to lie about being happy, we can trust this. That went up significantly and sustained itself during the pandemic.
While my employer did initially want to bring people back to the office, they relented after the push back and have been relatively soft and flexible about this, actually opening up a dialog to talk to everyone about what they need and want.
It doesn't hurt that they're looking at some significant cost savings by significantly downsizing our office footprint.