Twitter never had this, and was never ready for Musky-boy when he bought the place.
The behind-the-scenes presence and work of these handlers are also what engineered such a “tech bro” cult of personality around Musk, such that he acquired legions of deluded fanboys who thought he was playing 4D chess when he was always two drool bubbles away from munching on the carpet.
So I can understand it when people have an unrealistically idealistic view of Musk. The social engineering done by his handlers has been exemplary, if only because they were trying to leverage this useful idiot into making their company greater than it could have been without his name attached to it. They had to do what they did from behind the scenes, completely hidden, in order for investors and other involved entities to not lose confidence.