That was pretty fun, but I don’t think generalizing “denying a bug” as saying we are being “lazy” is a correct assumption.
That was pretty fun, but I don’t think generalizing “denying a bug” as saying we are being “lazy” is a correct assumption.
As soon as they found out the code was deployed, the product manager asked if we could turn on the feature. I reminded them that the reason we supported the other language was that it was a legal requirement for our customers in a certain country. They said turn in on, nobody was going to notice except a big US customer who desperately needed it. So I did.
Within a few hours we had an enraged customer on the phone. Credit to the product manager, they took full responsibility, but the initial response from the founder/head of customer success who took the call was to walk straight to my desk and ask me what the hell I did.