I think early on in AirBnB's existence I've had the delightful experience, interesting hosts, etc.
The last 2-3 years though, it has been less than stellar with both super host and non-super hosts stays for a majority of the stays, so I stopped using AirBnB. I'm sure there are still a lot of hosts that have a property they treat properly, treat the guests good, and care about hospitality etc. but the general vibe I get is that a lot of superhosts are folks with a bunch of properties doing the bare minimum while charging the absolute maximum. Just personal experience in the US though.