I talked to someone who was renting out their basement apartment on AirBnB for a few months before a remodel was scheduled. They had one tenant try to file complaints about everything, down to the color of the bedding not matching the photos posted online. “Property not as described in listing”.
They ultimately won, but it was a lot of hassle.
Any marketplace has these issues. Getting the balance right is hard. I’ve had to fight a similar battle on eBay where someone waited until 4 hours before the claim deadline to file a claim that my “item was not as described”. They then requested a return and gave me a fake tracking number that never arrived. It took months and months to sort it out, but eBay was actually decent about looking at the facts. Still an annoying time sink I could have done without.