As a company that does epic UI, they should figure out that customer support is a form of user interface as well.
I'm not ready to give them any more money at this point.
I had used emoji in some of my label names—all valid Unicode code points—and it broke Sparrow hard (to the point where even preferences would self-dismiss on clicking an icon). It took about six weeks to get to the point where the "unusual" Unicode characters were the problem.
It's a nice email client, but I don't find it that much better than the native gmail email interface that I use most of the time.
We used UserVoice for a while and were responsive, then as we scaled we found it hard to keep up with, and ended up good at our email channel but bad at our UserVoice channel. Since then we've improved again and are generally good at all channels. With this experience in mind, I'd suggest reaching out through multiple channels if you want to get through to them. Try email and Twitter as well as the obvious channel.
I have two Buffer subscriptions, one for myself and one for a client and it has become a must use app.
Good work!
We have plans to make the iPhone app even more awesome (and also include more of the functionality of the web app) so stay tuned for that! Not sure if you have an iPad, but that's on the way too.
Fantastic to have you as a paying customer. Get in touch if you ever have any questions or suggestions!
Sparrow for iOS is an insta-buy for me.
Do you have a link to more info about this? I'm genuinely curious how that could happen. The only time I've ever seen OSX kernel panics was either due to faulty hardware or due to doing something silly (like messing with kernel extensions)