Doctors and Nurses are some of the worst to have as clients in IT. This does not surprise me.
I wouldn't have much patience to deal with that. I got 12 complex patients that need shit done for them, and my login don't work because I missed some email, or something updated, or some network thing is down etc etc. Sounds like someone has not done their job well enough and that interrupting my patient care that I dedicated my life to.
I work in IT, hang out with a ton of physicians though, and I absolutely get why they'd be bad clients. They don't got any time to deal with issues.
off topic but
Nope that's just shit that happens.
Like saying "I want 100% guarantee that my car won't crash ever never ever!!"
Dedicate your life all you want