We’re in a race to the bottom. There’s no way a company selling legitimate products will be able to compete or grow a customer base in the AI future, because we’ll be swimming in garbage.
Obviously in a world where every online retailer is nearly useless, a guy who creates an online retailer that is not useless would immediately have anyone he personally tells about it as customers, and anyone they tell about it, and so on (since in this hypothetical, everyone is desperate for a good retailer).
Plus they send you candy
I mean you get scammed maybe twice by a company, then buy somewhere else. You quickly realize that it is better spending 3-4 times the amount of money for something that will last 10 years than buying stuff that do not work or keep breaking after a few months/years.
I am too poor to be able to afford buying cheap stuff.
Most people still just buy the cheapest version of an item they are looking for.
Also, I am not trying to hyper optimize my use of time, but rather I find the experience of huge selection, fake reviews mixed with sponsored listings to be very unpleasant. I have slightly more faith in quality control at a department store, or even a dedicated housewares store.
One of the depots used by DHL when they "can't find" my building (even though the place predates the formation of the Soviet Union, let alone its collapse) is about a mile away and I don't have a car. This is fine unless it rains, but it's not even conveniently on my way to anything interesting.
I bought a VOIP phone from the media store recently. When I was there looking at them, and feeling them etc, I was thinking how there is no way I could have picked the right one from an online shop. I might have never known there was something better, I guess. But being able to hold them helped me pick one I thought I would like.
Roost Stand
Accessories4less
Svsound
Maybe Amazon brands will at least be predictable, but the non-Amazon brands on Amazon will be increasingly counterfeits and noise.
(A contributor to the current problem of eroding non-Amazon brands with counterfeits seems to be Amazon's commingling from different marketplace sellers of the "same ASIN". And the current mass-spam search DoS of random-name brands and near-identical products from overseas sellers is also a problem. Amazon can not only shield their own brands from both of those problems, but can also exercise more supply chain integrity control for its brands than is possible for the non-Amazon brands if Amazon doesn't cooperate.)
Of course, because that helps sell the Amazon brand goods.
They identify widely ordered products and source their own version to sell. Why is that a negative? Costco does the same. As long as they vet the quality (my experience with AmazonBasic products has been fine), seems like a win-win?
You’d have to duplicate this to take them on.
Very difficult to get a hold of someone when they lose a package even when they explicitly tell you “contact us”.
But if you stick to inconsequential items, it’s great. I needed a few USBC cables and charging cables the other day and got them next day at half the price. I checked the local stores and none had what I was after.
But yeah, I agree with your point
I realize that it’s apparently way worse in the US, but there supposedly are issues here as well, I just never encountered them (or the products are so well-faked that it’s a distinction without a difference).
Fast delivery, a lot of choices, both "Aliexpress but faster delivery for a price", but also EU products, and a customer service that does pretty much anything asked.
I don't know if we can say that a store with unlabeled aisles can be a source of curation.
Natural foods stores have much more stringent standards on things like artificial colors, animal treatment, and use of chemicals.
For example, Tide Original is banned in New York for having too much of a cancer-causing chemical. Costco sells it. Costco sells products with artificial colors linked to ADHD in children. Costco’s best organic eggs are visibly and nutritionally inferior to eggs from pasture-raised chickens.
The fact that Costco doesn’t sell low quality private label and discount brand items has more to do with customer demographic than trust and curation.
This is also the store that allows third-party companies’ representatives to harass customers about solar panels and DirecTV in the store. “Trustworthy.”
They’re really no different on “trust” than Walmart or Target, and I think people need to stop being a part of its retail cult and take it for what it is: a store with good prices on staple goods.
What they said is that Costco is upfront about what they're selling, rarely sells defective products, and offers a very generous return policy in the (rare) case you are dissatisfied with a purchase.
Those aren't that far off from Walmart or Target, because those are also generally reasonable retailers. I would say Costco offers better value on their products overall.
If you ask more of that from any retailer, good luck finding anyplace to purchase anything.
And speaking of convenience, it would be a big shame if we had to go back to physical stores for non-trivial purchases because we can't trust anything online.
In short, the store that serves what I want is usually the huge sell-everything store.