Public Storage Account Technical Purgatory

A few weeks back I learned that every single time you rent a new storage space via publicstorage.com, you are forced to create a new account. In talking to customer service the following happened:

- Me: "That is really a strange way to manage accounts..."

- Customer Service: "I know..."

- Customer Service: "One moment..." (they create a new account for me and send me a password reset link to login)

...I reset the password and attempt to login...

- Message: "Technical error, please try again later"

...back to customer service...

- Customer Service: "I will try to reset the password to give you access for you to log in. Afterwards, once logged in, you will be able to update your password. Be right back."

- Customer Service: "I am getting the same error as well. It is an ongoing issue. I will reescalate it. My apologies once again. We hope to have it resolved as soon as possible."

- Me: "So until that time I am essentially unable to manage my account?"

- Customer Service: "Unfortunately, yes."

... two weeks pass...

- Customer Service: "It is an ongoing issue. I will reescalate it."

I am imaging that they must have one real disaster of a codebase for something like this to occur. How exactly do they justify charging me money for storage I can't access, discontinue, or change in any meaningful way. I attempted to get this fixed in person but they told me sorry its all centralized via the app.

Anyone out there work at Public Storage that can shed some light on this?