Of course they only refund her when CNN contacts them. Just like that guy who wrote the song about United breaking his guitar, they didn’t do shit until it went viral
Which make you think, how many people are in the same situation, don't get viral, and get screwed in the end.
How likely would it be that you would win a trial in a small claims court?
Hello! I’m one of those unresolved United cases. When I played trumpet primarily, I had had a horn get destroyed from mishandling on the way to an audition. I didn’t get any compensation at all.