Then that's a problem with the dysfunctional laws and not the company, UNLESS the company is using those dysfunctional laws to enable their market capture. Do you know if Overdrive is doing this? If so then it's fair to criticize their market capture because it was done with the power of the state (point of a gun). If they are not it's obviously some sort of derangement.
I find the tendency to make private companies and people - those who are playing fair - the bad guys in these scenarios extremely abhorrent. Let's fix the laws.