My dream is that a different service comparable to Libby/Overdrive woud exist without any profit motive. Give it a similar funding model similar to libraries, or something directly from the federal government. It's hard to think like that in this neoliberal status quo, but the public library is a shining example that a different way of doing things is possible.
But that's not helpful, and I think it's not what you're asking. To answer your question pragmatically, no, of course I do not "expect authors or publishers to operate without a profit motive." I think art is very important, and under a capitalist society, I want artists and (to a lesser extent) publishers to get paid to they can buy food and have a nice place to live.
Public libraries themselves do not work on a profit model, though. Libraries buy books, but libraries themselves are not profit-driven. They do not sell a service, and instead receive money through other ways. Rather than understanding Overdrive/Libby as a product to be bought by libraries (analogous to physical books), I would rather see Overdrive/Libby/something-else to be understood as a service that is offered by the library (analagous to the librarian checking out books). The service would have to be owned by a different kind of entity, maybe some kind of non-profit that is beholden to libraries, or some kind of federal government entity. And the service would need a different funding model (one more similar to how libraries are funded, or one more similar to how inter-state or federal projects are funded).
Perhaps you disagree, that's fine, but I hope I've articulated my position reasonably well.
I'll say that given my experience in identifying and spending funds for nebulous projects like software or service improvements, I'm not optimistic. It's easy to buy a bulldozer and shop and get the best price and then show you have a bulldozer. That's much harder to do for software and it's why so many government platforms seem to suck and why I think Overdrive will be comfortable at the top for a while. I'd like a world where libraries had control over the electronic content they purchase, but people will migrate to easy and we have to follow them there.
> that's how this is supposed to work, right? They make money, we serve our customers.
Yes*, but they make _a lot_. Being bought by an investment firm should be an indicator. Also, while I was there, they could give each employee half a million dollars and still be in the black at the end of the year. My point is that a company that profits from taxpayer money should be accountable to at least _some_ effort to be more efficient and less greedy. OverDrive is an example, but is not the only case. Yes, I realize the irony of expecting a business to make less money. But they are also dealing with budgets of (involuntarily) collected tax vs individuals voluntarily paying them.
I always thought it was weird that well-capitalized companies like Canonical weren't leveraging the fact that libraries pay so much money for shitty enterprise-grade desktop deployments and other services for library operations. Seems like the perfect target for the "selling services and support" model that everyone talks about wrt making money off FOSS.
Is that Overdrive's fault? That's how the game is played.
Why aren't more companies coming into this space if it's so lucrative?
So even then, why begrudge anyone for offering a product or service that someone wanted at a price both parties considered fair? Users saw value in the service otherwise they wouldn't use them. Is there some sort of mandate that this type of service be used? (If Overdrive is breaking the law or defrauding customers then that's a separate issue.)
Because in the context of our quite dysfunctional laws around copyright, competition, DRM etc., this isn't a remotely adequate description of what's going on?
I find the tendency to make private companies and people - those who are playing fair - the bad guys in these scenarios extremely abhorrent. Let's fix the laws.
The companies actions under the ownership of KKR should not be considered 'playing fair', and some corporate buyout laws should be changed to disallow this behavior, maybe by enforcing the anti monopoly protections that the US has on the books. Alternatively, we could make DRM illegal to make the market more competitive.
https://www.nyuengelberg.org/outputs/the-anti-ownership-eboo...
The publishers and libraries end up trapping themselves with DRM and other requirements that make it hard for other platforms to come in.
I appreciate your optimism, but hasn't it recently become more clear that the world is full of wrongs that cannot, will not or for some reason are not yet fixed by good ol' rational market economics?